Privacy Policy
At CURE8, we are committed to protecting your personal information and upholding your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information.
1. What We Collect
We may collect the following types of personal and health information:
Contact details: Full name, phone number, email address, home address
Date of birth and gender
Medical and health history relevant to your treatment, including medications, allergies, supplements, or referrals from health professionals
Appointment and service history at CURE8
Payment and billing information
Website usage data (via cookies and analytics tools)
Marketing preferences and communications
2. How We Collect It
We collect your information when you:
Book an appointment online, by phone, or in person
Complete a health intake form, consent form, or medical screening
Use our website or social media pages
Subscribe to our newsletter or promotional emails
Contact us with an enquiry
Purchase a gift card, package, or product from us
Where necessary, we may also receive information from third parties, such as doctors or practitioners involved in your care (with your consent).
3. Why We Collect It
We collect and use your information to:
Deliver safe, personalised health and wellness services
Assess your suitability for certain treatments (e.g., IV therapy or injectables)
Maintain accurate medical records and comply with regulatory obligations
Book, confirm, and manage appointments
Process payments and issue invoices
Communicate with you about bookings, promotions, health updates, and clinic news
Improve our website, services, and client experience
Comply with legal and insurance obligations
4. How We Store and Protect It
Your information is stored securely in encrypted digital systems and password-protected client management software. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.
Only authorised CURE8 staff and contractors who require access to your information to perform their duties are permitted to view or handle your personal data.
5. Disclosure of Information
We do not sell or rent your personal information.
We may disclose your information:
To our internal medical or prescribing team to assess treatment suitability
To third-party service providers (e.g., payment processors, booking platforms, IT providers) who assist us in delivering services
If required by law, subpoena, or legal obligation
With your consent, to other health professionals involved in your care
6. Marketing + Communications
By booking with CURE8, you consent to receive occasional updates, promotions, and booking-related communications via email or SMS.
You can opt out at any time by:
Clicking “unsubscribe” in email communications
Replying “STOP” to SMS messages
Contacting us directly at info@cure8.com.au
7. Cookies + Website Tracking
Our website may use cookies and analytics tools (e.g., Google Analytics or Meta Pixel) to improve functionality and track user engagement. These tools collect de-identified data such as device type, browser, and page visit duration.
You can disable cookies in your browser settings if you prefer.
8. Access + Correction
You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or outdated.
To request access or correction, please contact us at info@cure8.com.au. We will respond within a reasonable time.
9. Retention of Records
We retain health records in accordance with Australian regulatory requirements for medical and allied health records (typically 7 years, or longer if required for minors or under legal obligations).
10. Privacy Complaints or Questions
If you have a concern or complaint about how your personal information is being handled, please contact us:
Email: info@cure8.com.au
Clinic Address: 6 Queensbury Avenue, Currumbin Waters, QLD 4223
We take all privacy concerns seriously and aim to resolve complaints promptly in accordance with the Privacy Act.
11. Policy Updates
This Privacy Policy may be updated occasionally to reflect changes in law or our business practices. The latest version will always be available on our website.